Refund and reprint policy

Our reprint guarantee

If we print your job differently from the proof you approved, we reprint it at our cost. That covers wrong colours against the approved proof, wrong sizes, missing elements, poor print quality and material defects.

What is not covered

• Spelling, layout or content errors that were present in the proof you approved.
• Colour differences caused by screen calibration rather than a printing error.
• Damage that happens after delivery or collection.
• Changes of mind about design, material or quantity after production has started.
• Low-resolution artwork supplied by you where we flagged the risk before printing.

Telling us about a problem

Contact us within seven days of receiving your order, on +254 107 954599 or info@printstudio.co.ke. Send photos of the printed items and your order reference. We may ask you to return a sample or the full batch so we can inspect it.

What happens next

We review the job against the approved proof and our production records. If the fault is ours we reprint the affected items at our cost and arrange collection or delivery. Where a reprint is not practical, for example because your deadline has passed, we refund the affected items.

Refunds

Approved refunds are paid back to the M-Pesa number used for the order, normally within [CONFIRM] working days of approval. Delivery fees are refunded only where the entire order is at fault.

Cancellations

Cancel before production starts for a full refund. Once printing has begun, custom goods cannot be cancelled because the materials are already used.

Orders not collected

Completed orders are held at the workshop at GoDown No 25, Vishva Business Park, Mombasa Road for [CONFIRM] days. After that we may charge storage or dispose of the items.